FAQ

Frequently asked questions

Do you offer international shipping?


The website is not yet optimised for this, but we are in the process of setting it up, it should be completed soon, but please get in touch if you would like a custom shipping quote!




Do you take custom orders?


Yes, all of my products are handmade and can be customised. You can also commission your own unique piece, just get in touch via the contact form if you would like to discuss having something specially made.




Do you offer personalised items?


I'm currently working on a personalised collection, for now our Wish Collection is most suitable for personalisation. I also offer personalised tags or cards and these can be attached to your item or included in the product packaging, this can be arranged at the checkout section. You can also commission a custom order. If you require any more info just get in touch.




I'd like to order a gift, can you send it direct to the recipient for me?


Yes, Our products come beautifully gift boxed and packaged, so they are ideal as ready to give gifts. It's easy to organise, just enter the recipient details in the shipping section when checking out and include a note in the comments with any information and I will organise it for you.




How long will my order take to arrrive?


My studio is a busy place so I'm usually multi tasking making orders and procesing orders for dispatch too. I aim to process all orders palced online within 5 days (this involves getting them packaged up ready for dispatch) I then post via Royal Mail or Parcel force courier and delivery takes around 1-2 days. Overall from ordering to receiving your item, it should be no more than 7 days. Please see delivery section for more information,




Do you have any special offers/promotions?


I love special offers, these are sent exclusively to news letter subscribers. I will also be posting special offers/promotions via social media channels. To make sure you are kept up to date you can sign up to our news letter and follow the social media pages. The links are at the bottom of this page!




Will I recieve the exact item shown in the product picture?


Each product is handmade and therefore unique, the products in the photos on my website are ones I use as my stock photos, some are one off designs and some are replicated but always hand made from scratch. Where a design is replicated the same design and colouring will be applied in the same way as it was when I designed the original image. Although there will be slight variations, I always aim to maintain the same beautiful standard with every piece.




Do you sell wholesale?


Yes, if you are interested in becoming a stockist, please get in touch via the wholesale registration form here .





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All images and designs are copyright DCCA 2017