Retail Customers Delivery Information

I try to hold a stock amount of each item, but some may be made to order.

 

Each item is made in my home studio in Fife, then beautifully gift boxed and well packaged.

The normal processing time is around 3-5 business days from placing your order. Once your order is ready a confirmation email will be sent to you. Your order will then be posted First Class via Royal Mail and it will usually take around 1-2 days to arrive (total time - around 5-7 business days from placing your order).

Items may take longer than normal to arrive due to ongoing postal strikes during 2022. 

If you need an item on rushed delivery or would like to upgrade postage to courier/tracked, please enquire via the contact form. I will try my best to accommodate your request.

If you need to enquire about returns/exchanges, please get in touch via the contact form.

Please note that any personalised items cannot be returned due to the bespoke element.

(This information is for retail customers, if you are looking for information regarding delivery for wholesale customers, please visit our trade site)

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